341 Episodio

  1. Throwback to Ep 103: Panel: Managing Change

    Pubblicato: 29/07/2021

  2. Throwback to Ep 99: Process Improvement with Ash Rhodes

    Pubblicato: 28/07/2021

  3. Throwback to Ep 94: First 30 Days with Alyssa Percell

    Pubblicato: 27/07/2021

  4. Throwback to Ep 83: Remote Work with Ash Rhodes

    Pubblicato: 26/07/2021

  5. Throwback to Ep 79: Forecasting in Support with Matt Dale

    Pubblicato: 23/07/2021

  6. Throwback to Ep 72: Support Contributing to Revenue with Mo McKibbin

    Pubblicato: 22/07/2021

  7. Throwback to Ep 71: Support Contributing to Revenue with Mike Redbord

    Pubblicato: 21/07/2021

  8. Throwback to Ep 62: Onboarding New Hires with Ash Rhodes

    Pubblicato: 20/07/2021

  9. Throwback to Ep 56: Building Leaders in Your Team with Meredith Molloy

    Pubblicato: 19/07/2021

  10. 220: Building a Team from Scratch with Matt Dale

    Pubblicato: 16/07/2021

  11. 219: Building a Team from Scratch with Kat Olsheske

    Pubblicato: 15/07/2021

  12. 218: Building a Team from Scratch with Adela Bodor

    Pubblicato: 14/07/2021

  13. 217: Building a Team from Scratch with Hilary Dudek

    Pubblicato: 13/07/2021

  14. 216: Building a Team from Scratch with Ashley Sachs

    Pubblicato: 12/07/2021

  15. 215: Knowledge Management with Craig Stoss

    Pubblicato: 09/07/2021

  16. 214: Knowledge Management with Tadas Labudis

    Pubblicato: 08/07/2021

  17. 213: Knowledge Management with Simone Secci

    Pubblicato: 07/07/2021

  18. 212: Knowledge Management with Cynthia Ng

    Pubblicato: 06/07/2021

  19. 211: Knowledge Management with Aprill Allen

    Pubblicato: 05/07/2021

  20. 210: Fireside with Nicholas Zeisler

    Pubblicato: 02/07/2021

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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