215: Knowledge Management with Craig Stoss
Customer Support Leaders - A podcast by Charlotte Ward
Send us a textWeek 78 Topic: Knowledge ManagementCraig Stoss and I muse about the validity of some of the metrics often applied to Knowledge Centred Support, and talk about the types of knowledge that apply in different situations. He resurfaces one of my favourite analogies for the difference between a KB and docs, too.Support the show
