Customer Support Leaders
A podcast by Charlotte Ward
341 Episodio
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264: Mastering Incident Management - Part 1 of 6; with Kat Gaines
Pubblicato: 19/04/2024 -
263: Connecting Actions to Customer Outcomes; with Sarah Caminiti
Pubblicato: 12/04/2024 -
From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale
Pubblicato: 05/04/2024 -
262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant
Pubblicato: 29/03/2024 -
261: Building a Truly Customer Centric Culture; with Michael Hinshaw
Pubblicato: 22/03/2024 -
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti
Pubblicato: 15/03/2024 -
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis
Pubblicato: 08/03/2024 -
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti
Pubblicato: 01/03/2024 -
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens
Pubblicato: 23/02/2024 -
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney
Pubblicato: 16/02/2024 -
255: Mastering Outage Management; with Lauren Rose Eimers
Pubblicato: 09/02/2024 -
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek
Pubblicato: 02/02/2024 -
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner
Pubblicato: 26/01/2024 -
252: The Support Report with Andrew Rios
Pubblicato: 19/01/2024 -
251: Support Data with Matt Dale
Pubblicato: 12/01/2024 -
250: Panel: Welcome back for 2024!
Pubblicato: 05/01/2024 -
249: Fireside with Mike Redbord
Pubblicato: 25/11/2022 -
248: Holiday fireside with Jason Yun
Pubblicato: 18/11/2022 -
From The Archives: 32: Managing Performance Issues with Hilary Dudek
Pubblicato: 30/09/2022 -
From The Archives: 26: Metrics with Craig Stoss
Pubblicato: 23/09/2022
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
