255: Mastering Outage Management; with Lauren Rose Eimers
Customer Support Leaders - A podcast by Charlotte Ward
Send us a textMastering Outage Management; with Lauren Rose EimersImagine being at the helm of customer support when technology fails us—navigating the stormy seas of software outages is no small feat. That's why this episode has us sitting down with Lauren Rose Eimers, a sage in the art of crisis management, to share the secrets and strategies for thriving amidst system instabilities. We'll guide you through the nuances of pinpointing and recreating issues, equipping our development comrades...
