Doing Customer Experience Right with Stacy Sherman
A podcast by Doing CX Right® - Lunedì
171 Episodio
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31. Is Traditional Selling Dead? Getting New Customers The Right Way
Pubblicato: 20/03/2022 -
30. Competing for Customer Time, Attention, and Money with Joe Pine
Pubblicato: 13/03/2022 -
29. Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos
Pubblicato: 06/03/2022 -
28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky
Pubblicato: 28/02/2022 -
27. Differentiating Experiences To Dominate Your Industry with Stan Phelps
Pubblicato: 21/02/2022 -
26. Understanding and Influencing Your Customers' Decisions with Mary Drumond
Pubblicato: 13/02/2022 -
25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher
Pubblicato: 04/02/2022 -
24. Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon
Pubblicato: 29/01/2022 -
23. Turning One Time Purchasers Into Lifelong Customers with Joey Coleman
Pubblicato: 23/01/2022 -
22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister
Pubblicato: 16/01/2022 -
21. Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum
Pubblicato: 09/01/2022 -
20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green
Pubblicato: 31/12/2021 -
19: Eliminating What Customers Hate For Scalable Growth featuring Nick Webb
Pubblicato: 25/12/2021 -
18. Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain
Pubblicato: 17/12/2021 -
17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins
Pubblicato: 11/12/2021 -
16. Everyday Ways To Live Your CX Mission Featuring Jeannie Walters
Pubblicato: 04/12/2021 -
15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem
Pubblicato: 28/11/2021 -
14. Creating a speak up culture for greater fulfillment featuring Stephen Shedletzky
Pubblicato: 20/11/2021 -
13. Your Role As An Experience Maker Featuring Dan Gingiss
Pubblicato: 13/11/2021 -
12. Delivering Unforgettable Experiences Featuring Ryan Estis
Pubblicato: 07/11/2021
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
