Doing Customer Experience Right with Stacy Sherman
A podcast by Doing CX Right® - Lunedì
171 Episodio
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51. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
Pubblicato: 14/08/2022 -
50. Business and Life Experience Lessons Featuring Mom Eileen
Pubblicato: 07/08/2022 -
49. Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems with Wendy Smith
Pubblicato: 01/08/2022 -
48. Getting More Organized and Productive Through GTD® with David Allen
Pubblicato: 25/07/2022 -
47. Building Trust And Selling From The Heart With Larry Levine
Pubblicato: 15/07/2022 -
46. Transforming Customer Experience Through Mystery Shopping
Pubblicato: 09/07/2022 -
45. Winning On Purpose and Measurements of Success with Fred Reichheld
Pubblicato: 25/06/2022 -
44. Recruiting & Hiring Best Practices For Customer Success with Sam Brenner
Pubblicato: 18/06/2022 -
43. Improving Customer Journeys With Employees As Heroes with Ian Golding
Pubblicato: 12/06/2022 -
42. The Power Of Influencers To Get New Customers with Neal Schaffer
Pubblicato: 31/05/2022 -
41. Doing Customer Experience Right Through Content marketing
Pubblicato: 28/05/2022 -
40. Making Your Brand Tattoo-Worthy with Jim Knight
Pubblicato: 25/05/2022 -
39. Breaking Silos and Harnessing Data to Improve Customer Experiences with Celia Fleischaker
Pubblicato: 16/05/2022 -
38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe
Pubblicato: 06/05/2022 -
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart
Pubblicato: 29/04/2022 -
36. Improving Communication and Rehumanizing Business Through Videos with Ethan Beute
Pubblicato: 24/04/2022 -
35. Getting To The Next Level Starts With You Featuring Lauren Herring
Pubblicato: 17/04/2022 -
34. Advancing Customer Experiences Through IT Alignment with Michael Buckham-White
Pubblicato: 11/04/2022 -
33. Reducing Burnout To Deliver Better Customer Experiences with Marcey Rader
Pubblicato: 03/04/2022 -
32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov
Pubblicato: 27/03/2022
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
