171 Episodio

  1. 71. The Silver Lining in Regret - How to Turn a Negative Experience into a Positive Outcome | Daniel Pink

    Pubblicato: 21/01/2023

  2. 70. The Future of Work and Scheduled Flexibility with Brian Elliott

    Pubblicato: 15/01/2023

  3. 69. The Revolutionary Power of CX, Social, and Influence Marketing with Mark Schaefer

    Pubblicato: 08/01/2023

  4. 68. How to Avoid Dangerous Assumptions about Your Customer with Zach Pousman

    Pubblicato: 01/01/2023

  5. 67. Fireproof Strategies To Lead Teams And Thrive Through Disruption with David Hollenbach

    Pubblicato: 04/12/2022

  6. 66. Differentiating Customer Service vs. Customer Experience and Trends with Max Ball

    Pubblicato: 27/11/2022

  7. 65. Improving Customer Service Results Through Empowered Agents with Sean Hawkins

    Pubblicato: 20/11/2022

  8. 64. Creating Fun In The Workplace For Better Customer Experience with Rick Bonds

    Pubblicato: 11/11/2022

  9. 63. Customer Service Communication Habits To Break with Leslie O' Flahavan

    Pubblicato: 05/11/2022

  10. 62. Becoming an Unforgettable Customer-Centric Company with Jeanne Bliss

    Pubblicato: 30/10/2022

  11. 61. Customer Experience Lessons From Best-In-Class Brands with Joseph Mitchelli Customer Experience Lessons From Best In Class Brands with Joseph Mitchelli

    Pubblicato: 23/10/2022

  12. 60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine

    Pubblicato: 17/10/2022

  13. 59. Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance with Alan Stein, Jr

    Pubblicato: 09/10/2022

  14. 58. Creating memorable & personalized customer experiences at scale with David Wachs

    Pubblicato: 02/10/2022

  15. 57. Leading Experience Management During Uncertain Times with Bruce Temkin

    Pubblicato: 25/09/2022

  16. 56. Creating a Frictionless Organization & Better Customer Experience with Bil Price

    Pubblicato: 18/09/2022

  17. 55. Building A Winning Customer-Centric Organization The Right Way with Annette Franz

    Pubblicato: 12/09/2022

  18. 54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson

    Pubblicato: 04/09/2022

  19. 53. Leadership Advice and Why Pay Equity Matters | Catherine Sugarbroad

    Pubblicato: 26/08/2022

  20. 52. Breakthrough Approaches to Managing Customer Risk with Richard Owen

    Pubblicato: 21/08/2022

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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