171 Episodio

  1. 11. How Attention Pays™ For Productivity, Accountability & Profitability Featuring Neen James

    Pubblicato: 31/10/2021

  2. 10. Communicating and Delivering Real Value Featuring Bob Burg

    Pubblicato: 16/10/2021

  3. 9. How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer

    Pubblicato: 05/10/2021

  4. 8. Aiming High - Mental Health & Business Impacts Featuring Darren Prince

    Pubblicato: 05/10/2021

  5. 7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran

    Pubblicato: 03/10/2021

  6. 6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar

    Pubblicato: 26/09/2021

  7. 5. Bringing The Human Back In Human Resources Featuring Dan Naiman

    Pubblicato: 19/09/2021

  8. 4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek

    Pubblicato: 11/09/2021

  9. 3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw

    Pubblicato: 23/08/2021

  10. 2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey

    Pubblicato: 16/07/2021

  11. 1. How To Get Customers Back Again & Again Featuring Shep Hyken

    Pubblicato: 05/07/2021

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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