369 Episodio

  1. The Best CX Podcasters Looking Back At 2022 And Forward To 2023

    Pubblicato: 15/12/2022

  2. Steve Mosser - Sensée - Building A Positive Team Culture In WFH CX

    Pubblicato: 08/12/2022

  3. Martin Roe - CCI Global - Exploring BPO & CX In Africa

    Pubblicato: 01/12/2022

  4. Roger Beadle - Limitless - GigCX And The Future Of Flexible CX

    Pubblicato: 24/11/2022

  5. Chris Gillen - A Closer Look - Travel CX Over The Holidays And Into 2023

    Pubblicato: 16/11/2022

  6. Jonathan Steiman - Peak Support - From CX Analyst To Building A New BPO Company

    Pubblicato: 10/11/2022

  7. Jonas Berggren - Transcom - GigCX And A Flexible Future For CX & BPO

    Pubblicato: 02/11/2022

  8. Barry Matthews - Open Assembly - The Future Of Work (And CX)

    Pubblicato: 27/10/2022

  9. Leigh Hopwood - CCMA - Our Industry Will Thrive Through Learning

    Pubblicato: 19/10/2022

  10. David Powers - Rooter Hero - Managing CX When Callers Have A Disaster On Their Hands!

    Pubblicato: 13/10/2022

  11. Rick Collins - Marsh - Managing Risk And Fraud In CX

    Pubblicato: 06/10/2022

  12. Stephen Loynd - What Is The Metaverse And Why Does It Matter For CX?

    Pubblicato: 29/09/2022

  13. Ben Jones - Sigma Connected Group - Key Lessons From CXO 2022

    Pubblicato: 22/09/2022

  14. Ricardo Pedroza - PROCOLOMBIA - BPO and CX in Colombia

    Pubblicato: 15/09/2022

  15. BPO In Georgia With Sean Goforth & Lynda Arsenault

    Pubblicato: 07/09/2022

  16. Victor Pereda - Nearsol - How Startups and Hypergrowth Companies Manage CX

    Pubblicato: 01/09/2022

  17. Indu Badlani - Project Space and StaffingExpert - Career Development in CX

    Pubblicato: 25/08/2022

  18. Simon Yoxon-Grant - TLScontact - The Recovery Of The Travel Industry

    Pubblicato: 17/08/2022

  19. Claas van Delden - Yoummday - CX Acquisition And Expansion In Europe

    Pubblicato: 11/08/2022

  20. Cheryl Paarwater - Call Lab BPO - Impact Sourcing And Creating Employment Opportunities With CX In South Africa

    Pubblicato: 04/08/2022

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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