369 Episodio

  1. Andrew Hall - Quantanite - Content Moderation And Post-Covid CX Offshoring

    Pubblicato: 28/07/2022

  2. Tony Won - Is Gaming Player Support The Same as Customer Service?

    Pubblicato: 22/07/2022

  3. Hemant Puthli - Neo Group - ESG & CSR In CX/IT/BPO

    Pubblicato: 14/07/2022

  4. Bill Colton - Global Telesourcing - Could Celebrities Help BPOs Find Talent?

    Pubblicato: 08/07/2022

  5. Colson Hillier - Alorica - Building CX Resilience And Innovation

    Pubblicato: 30/06/2022

  6. Stefan Freyer - Orphoz (McKinsey & Co) - Connecting A CX Vision To CX Implementation

    Pubblicato: 23/06/2022

  7. Natasha Ratanshi-Stein - Surfboard - Turning WFM For CX Into Team Planning

    Pubblicato: 16/06/2022

  8. Sara Sloman - Paythru - CX for EVs And Sustainable Transport

    Pubblicato: 09/06/2022

  9. Annelien Marcus - Clarion People - Post-Covid CX Recruitment

    Pubblicato: 02/06/2022

  10. Cathy Jooste - Atento - The Evolution Of CX Nearshoring

    Pubblicato: 27/05/2022

  11. Daniel Hay - Dow - Designing A Fantastic B2B Customer Experience

    Pubblicato: 19/05/2022

  12. Faye Joubert - iSON Xperiences - CX Partnerships After The Pandemic

    Pubblicato: 12/05/2022

  13. Nadia Pace - Coaching for Success in CX

    Pubblicato: 05/05/2022

  14. Steven Van Belleghem - The Future of Customer Loyalty And CX

    Pubblicato: 28/04/2022

  15. Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships

    Pubblicato: 21/04/2022

  16. Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region

    Pubblicato: 14/04/2022

  17. The Top 5 Offshore BPO Destinations In 2022

    Pubblicato: 07/04/2022

  18. Jacqui Turner - Coaching For CX Success And Leadership

    Pubblicato: 31/03/2022

  19. Ivan Kotzev - NelsonHall - CX Innovation & Transformation

    Pubblicato: 25/03/2022

  20. Mike Pipicello - GlobalStep - CX For Games And Gaming

    Pubblicato: 17/03/2022

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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