369 Episodio

  1. Ian Barkin - What Is The Future For BPO?

    Pubblicato: 04/05/2023

  2. Marko Torovic - NSourcing - Where Is My Limo? Luxury Auto Travel And Luxury CX

    Pubblicato: 27/04/2023

  3. Peter Ryan - The 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey RESULTS

    Pubblicato: 20/04/2023

  4. Simon Kriss - CX and BPO In Australia

    Pubblicato: 13/04/2023

  5. Johan Steyn - Could ChatGPT And AI Kill The Contact Center?

    Pubblicato: 06/04/2023

  6. Kirk Laughlin - Nearshore Americas - CX in the Caribbean

    Pubblicato: 30/03/2023

  7. Chandni Bhatt - Beauty Pie - Focusing On High Value Subscriptions And CX

    Pubblicato: 23/03/2023

  8. Matt Sims - Alorica - Comparing CX Strategies In The US And Europe

    Pubblicato: 16/03/2023

  9. Stuart Knight - flōswitch - Cost Optimization And Tech Redundancy For BPOs

    Pubblicato: 16/03/2023

  10. Nathan Muniz - 247SECRETARY.COM - Impact Sourcing And Building Community in Philippines BPO

    Pubblicato: 02/03/2023

  11. Marianne Rutz - Rutz Consulting - How To Avoid CX Breakdowns

    Pubblicato: 23/02/2023

  12. Michelle Cirocco - Televerde - CX Offers A Second Chance For Incarcerated Women

    Pubblicato: 16/02/2023

  13. Alistair Niederer - Planning For Permanent WFH And Hybrid

    Pubblicato: 10/02/2023

  14. John Sills - MD at The Foundation and Author of 'The Human Experience'

    Pubblicato: 02/02/2023

  15. Paige Webster - Global Site Selectors - Global BPO Site Selection

    Pubblicato: 26/01/2023

  16. Justin Custer - ChatLingual - The Power of Digital Chat: How it Transforms CX

    Pubblicato: 19/01/2023

  17. Stephanie Todd - Soul CX - How Can The Airlines Recover From Their CX Disaster?

    Pubblicato: 12/01/2023

  18. Mark Walton - Cloudbase Partners - WFH Audits and Health & Safety For Home Workers

    Pubblicato: 05/01/2023

  19. CX In 2023 - Digital, Voice, And Other Trends With A Panel Of Expert Analysts

    Pubblicato: 29/12/2022

  20. Mark Hillary and Peter Ryan Look Back At The Best Of CX Files In 2022

    Pubblicato: 22/12/2022

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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