Customer Support Leaders
A podcast by Charlotte Ward
341 Episodio
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94: First 30 Days with Alyssa Percell
Pubblicato: 18/06/2020 -
93: First 30 Days with Natalie Ruhl
Pubblicato: 17/06/2020 -
92: First 30 Days with Lauren Rose Eimers
Pubblicato: 16/06/2020 -
91: First 30 Days with Stacy Justino
Pubblicato: 15/06/2020 -
90: Cross-cultural Support with Josh Magsam
Pubblicato: 12/06/2020 -
89: Cross-cultural Support with Simone Secci
Pubblicato: 11/06/2020 -
88: Cross-cultural Support with Aurore Lanchart
Pubblicato: 10/06/2020 -
87: Cross-cultural Support with Ulrike Pitzschke
Pubblicato: 09/06/2020 -
86: Cross-cultural Support with Chris Taylor
Pubblicato: 07/06/2020 -
Throwback to Ep 49: Hiring in Support with Alyssa Percell
Pubblicato: 05/06/2020 -
Throwback to Ep 40: Looking Beyond the Numbers with Mike Redbord
Pubblicato: 04/06/2020 -
Throwback to Ep 21: Moving from Doing to Leading the Work with Ash Rhodes
Pubblicato: 03/06/2020 -
Throwback to Ep 6: Future of Support with Craig Stoss
Pubblicato: 02/06/2020 -
Throwback to Ep 1: Empathy with Jenny Dempsey
Pubblicato: 01/06/2020 -
85: Remote Work with Mo McKibbin
Pubblicato: 29/05/2020 -
84: Remote Work with Craig Stoss
Pubblicato: 28/05/2020 -
83: Remote Work with Ash Rhodes
Pubblicato: 27/05/2020 -
82: Remote Work with Hilary Dudek
Pubblicato: 26/05/2020 -
81: Remote Work with Matt Dale
Pubblicato: 25/05/2020 -
80: Forecasting in Support with Ash Rhodes
Pubblicato: 22/05/2020
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.