Customer Support Leaders
A podcast by Charlotte Ward
341 Episodio
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131: Support’s Relationship to Sales with Jason Cutter
Pubblicato: 19/10/2020 -
130: Support’s Relationship to Product with Ashley Sachs
Pubblicato: 16/10/2020 -
129: Support’s Relationship to Product with Andrea Saez
Pubblicato: 15/10/2020 -
128: Support’s Relationship to Product with Matt Dale
Pubblicato: 14/10/2020 -
127: Support’s Relationship to Product with Craig Stoss
Pubblicato: 13/10/2020 -
126: Support’s Relationship to Product with Simone Secci
Pubblicato: 12/10/2020 -
125: Freelancing in Support with Nicole Jackson
Pubblicato: 09/10/2020 -
124: Freelancing in Support with Mo McKibbin
Pubblicato: 08/10/2020 -
123: Freelancing in Support with Andrei Kamarouski
Pubblicato: 07/10/2020 -
122: Freelancing in Support with Jenny Dempsey
Pubblicato: 06/10/2020 -
121: Freelancing in Support with Zeni Bandy
Pubblicato: 05/10/2020 -
Bonus - INBOUND 2020
Pubblicato: 28/09/2020 -
120: CSAT with Simone Secci
Pubblicato: 25/09/2020 -
119: CSAT with Chris Taylor
Pubblicato: 24/09/2020 -
118: CSAT with Nicholas Zeisler
Pubblicato: 23/09/2020 -
117: CSAT with Mo McKibbin
Pubblicato: 22/09/2020 -
116: CSAT with Denise Twum
Pubblicato: 21/09/2020 -
115: Support Scope with Mike Redbord
Pubblicato: 18/09/2020 -
114: Support Scope with Mo McKibbin
Pubblicato: 17/09/2020 -
113: Support Scope with Craig Stoss
Pubblicato: 16/09/2020
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
