509 Episodio

  1. 145: Defining Bad Customer Service

    Pubblicato: 25/08/2016

  2. 144: Eddie Turner, Facilitating Change

    Pubblicato: 22/08/2016

  3. 143: How Augmented Reality is Changing Customer Experience

    Pubblicato: 18/08/2016

  4. 142: Anna Liotta, Unlocking Generational Codes

    Pubblicato: 15/08/2016

  5. 141: When Customers Don’t Want Your Help

    Pubblicato: 11/08/2016

  6. 140: Bryan Kramer, The Art of Shareology

    Pubblicato: 08/08/2016

  7. 139: The Role of Content in Customer Service

    Pubblicato: 04/08/2016

  8. 138: Becky Spohn, Professional Confidence Builder

    Pubblicato: 01/08/2016

  9. 137: Culture and Customer Service

    Pubblicato: 28/07/2016

  10. 136: Jane Anderson, Customer Service for Personal Brands

    Pubblicato: 25/07/2016

  11. 135: History as a Sales Point

    Pubblicato: 21/07/2016

  12. 134: Curtis Kopf, Premera Blue Cross

    Pubblicato: 18/07/2016

  13. 133: Tesla and the Infrastructure of Innovation

    Pubblicato: 14/07/2016

  14. 132: Alison Circle, Columbus Metropolitan Library

    Pubblicato: 11/07/2016

  15. 131: Does Payment Affect Customer Experience?

    Pubblicato: 07/07/2016

  16. 130: Chloë Thomas, Customer Manipulation

    Pubblicato: 30/06/2016

  17. 129: TSA Customer Service

    Pubblicato: 27/06/2016

  18. 128: Christianne Harder, Fan Engagement

    Pubblicato: 23/06/2016

  19. 127: Is Transparency Effective?

    Pubblicato: 20/06/2016

  20. 126: Sven Gierlinger, Patient Empathy

    Pubblicato: 16/06/2016

19 / 26

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

Visit the podcast's native language site