Crack the Customer Code
A podcast by Adam and Jeannie - Martedì
509 Episodio
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125: How Environment Impacts Experience
Pubblicato: 13/06/2016 -
124: Brian Andrews, VP of Customer Experience at Sprint
Pubblicato: 09/06/2016 -
123: CXPA Live, Regulated Industry Challenges
Pubblicato: 06/06/2016 -
122: Tema Frank, People Shock
Pubblicato: 02/06/2016 -
121: CXPA Live, Healthcare Experience Observations
Pubblicato: 30/05/2016 -
120: Jim Kalbach, Experience Mapping Expert
Pubblicato: 26/05/2016 -
119: CXPA Live, Predictive Analytics
Pubblicato: 23/05/2016 -
118: David Williams, Make-A-Wish
Pubblicato: 19/05/2016 -
117: CXPA Live, The Voice of the Customer
Pubblicato: 16/05/2016 -
116: Terry Brock, Growing Your Business with Tech
Pubblicato: 12/05/2016 -
115: Do Loyalty Programs Still Work?
Pubblicato: 09/05/2016 -
114: Ron Tite, Branding and Creativity Expert
Pubblicato: 05/05/2016 -
113: Our Favorite Apps
Pubblicato: 02/05/2016 -
112: Terri Goldstein, The Science of Package Design
Pubblicato: 28/04/2016 -
111: Analog Customer Experiences
Pubblicato: 25/04/2016 -
110: Mike Ganino, Guest Experience Expert
Pubblicato: 21/04/2016 -
109: Slow Fashion and Rapid Innovation
Pubblicato: 18/04/2016 -
108: Stan Phelps & Evan Carroll, Blue Goldfish
Pubblicato: 14/04/2016 -
107: Extreme Customization
Pubblicato: 11/04/2016 -
106: J V Crum, Social Consciousness in Business
Pubblicato: 07/04/2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
