Crack the Customer Code
A podcast by Adam and Jeannie - Martedì
509 Episodio
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165: Are You Ready for the Holidays?
Pubblicato: 03/11/2016 -
164: Doug Sandler, Nice Guys Finish First
Pubblicato: 31/10/2016 -
163: When to Update Customer Journey Maps
Pubblicato: 27/10/2016 -
162: Joy Marsden, Keep Stepping
Pubblicato: 24/10/2016 -
161: How to Approach Customer Threats
Pubblicato: 20/10/2016 -
160: Blake Morgan, More is More
Pubblicato: 17/10/2016 -
159: No Budget for Customer Experience
Pubblicato: 13/10/2016 -
158: Christoff Weihman, Excellerate Service
Pubblicato: 10/10/2016 -
157: Employee Incentives and Unintended Consequences
Pubblicato: 06/10/2016 -
156: John Dwyer, WOW Marketing
Pubblicato: 03/10/2016 -
155: Don’t Forget the Baby Boomers
Pubblicato: 29/09/2016 -
154: Adrian Swinscoe, How to Wow
Pubblicato: 26/09/2016 -
153: Training for New Customer Service Technology
Pubblicato: 22/09/2016 -
152: Daniel Lemin, Manipurated
Pubblicato: 19/09/2016 -
151: Bringing the Experience to the Customers
Pubblicato: 15/09/2016 -
150: Phil Gerbyshak, Social Connections
Pubblicato: 12/09/2016 -
149: Customer Service and Technology Investment
Pubblicato: 08/09/2016 -
148: Randi Busse, Workforce Development
Pubblicato: 05/09/2016 -
147: Private Social Media for Customer Service
Pubblicato: 01/09/2016 -
146: Casey Carpenter, Sales Breakthrough Coach
Pubblicato: 29/08/2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
