95 Episodio

  1. AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054

    Pubblicato: 28/05/2024

  2. "Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053

    Pubblicato: 21/05/2024

  3. State of the Industry and Promise of AI with Jeff Heckler | Episode 052

    Pubblicato: 14/05/2024

  4. Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051

    Pubblicato: 07/05/2024

  5. Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050

    Pubblicato: 30/04/2024

  6. Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049

    Pubblicato: 23/04/2024

  7. The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048

    Pubblicato: 16/04/2024

  8. Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047

    Pubblicato: 09/04/2024

  9. Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046

    Pubblicato: 02/04/2024

  10. Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045

    Pubblicato: 26/03/2024

  11. Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044

    Pubblicato: 19/03/2024

  12. The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043

    Pubblicato: 12/03/2024

  13. Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042

    Pubblicato: 05/03/2024

  14. Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041

    Pubblicato: 27/02/2024

  15. AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040

    Pubblicato: 22/02/2024

  16. Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039

    Pubblicato: 20/02/2024

  17. Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038

    Pubblicato: 13/02/2024

  18. Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37

    Pubblicato: 06/02/2024

  19. Hiring for Digital CS and the State of the Job Market with Sara Roberts of Bayview Talent | Episode 36

    Pubblicato: 01/02/2024

  20. Diversifying and Digitizing Customer Success with Annie Dean of RecastSuccess | Episode 035

    Pubblicato: 30/01/2024

3 / 5

This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com 

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