The Delighted Customers Podcast with Mark Slatin
A podcast by Mark Slatin | The Agile Brand - Giovedì
130 Episodio
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#90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture
Pubblicato: 27/06/2024 -
#89: Salesforce’s Approach to Customer Success, AI, & CX
Pubblicato: 20/06/2024 -
#88: How Bilt Uses 3-D Instructions to Enrich Lives
Pubblicato: 13/06/2024 -
#87: Empathy-Driven Leadership
Pubblicato: 06/06/2024 -
#86: The Power of Social Identity on CX with Professor Gary David
Pubblicato: 30/05/2024 -
#85: The Science of Brand Love
Pubblicato: 23/05/2024 -
#84: Leading Change by Leveraging Trust with Charles H. Green
Pubblicato: 16/05/2024 -
#83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak
Pubblicato: 09/05/2024 -
#82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principal, CX Amplified
Pubblicato: 02/05/2024 -
#81: Strategies for making cx your growth engine
Pubblicato: 25/04/2024 -
#80: Designing Experiences that drive loyalty
Pubblicato: 18/04/2024 -
#79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic
Pubblicato: 11/04/2024 -
#78: Three Keys to Driving Customer Advocates
Pubblicato: 04/04/2024 -
#77: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next
Pubblicato: 28/03/2024 -
#76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt
Pubblicato: 21/03/2024 -
#75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator
Pubblicato: 14/03/2024 -
#74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler
Pubblicato: 07/03/2024 -
#73: Bruce Temkin's Blueprint for Fostering Trust in CX and Beyond
Pubblicato: 28/02/2024 -
#72: The Crossroads of CX and UX: A Conversation with Darren Hood
Pubblicato: 22/02/2024 -
#71: The Contagious Enthusiasm and Customer Intimacy Quadrant with Mary Poppen
Pubblicato: 15/02/2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
