130 Episodio

  1. #110 Why Your Survey Scores May Be Misleading

    Pubblicato: 14/11/2024

  2. #109 Strategies to Measure and Prove the Value of Customer Experience Investments

    Pubblicato: 07/11/2024

  3. #108 The 'Web of Data': Enhancing CX through Effective Data Integration

    Pubblicato: 31/10/2024

  4. #107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'

    Pubblicato: 24/10/2024

  5. #106: Avoiding the Metric-Centric Trap

    Pubblicato: 17/10/2024

  6. #105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care

    Pubblicato: 10/10/2024

  7. #104: Common Barriers to CX Success and How to Overcome Them

    Pubblicato: 03/10/2024

  8. #103: Using Data Visualization to Get Executive Buy-In

    Pubblicato: 26/09/2024

  9. #102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference

    Pubblicato: 19/09/2024

  10. #101: CX-PRO - Beyond the Basics: Book Review with the Editor

    Pubblicato: 09/09/2024

  11. #100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics

    Pubblicato: 05/09/2024

  12. #99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI

    Pubblicato: 29/08/2024

  13. #98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan

    Pubblicato: 22/08/2024

  14. #97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience

    Pubblicato: 15/08/2024

  15. #96 Building a CX Culture: Everence Federal Credit Union CEO and President

    Pubblicato: 08/08/2024

  16. #95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center

    Pubblicato: 01/08/2024

  17. #94: Improving Customer Loyalty through Martech and AI-Powered Solutions

    Pubblicato: 25/07/2024

  18. #93: Driving Superior Customer Experience with AI and Digital Transformation

    Pubblicato: 18/07/2024

  19. #92 Transforming Workplace Culture: Dr. James Killian on Employee Experience

    Pubblicato: 11/07/2024

  20. #91: The Science of Sticky Ideas: Crafting Memorable CX Strategies

    Pubblicato: 04/07/2024

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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.

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