The CX Cast
A podcast by Forrester - Martedì
260 Episodio
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368: How To Solve For CX With GenAI Hackathons
Pubblicato: 20/08/2024 -
367: The State of CX Measurement
Pubblicato: 13/08/2024 -
366: CX Case Studies Overview
Pubblicato: 06/08/2024 -
365: Harness Mental Models To Create Strategic Alignment
Pubblicato: 30/07/2024 -
364: Global And Local Themes At Our CX Summits
Pubblicato: 23/07/2024 -
363: Live At CX Summit EMEA, 2024
Pubblicato: 16/07/2024 -
362: Live At CX Summit North America, 2024
Pubblicato: 09/07/2024 -
361: Practitioner Stories: CX At Prudential
Pubblicato: 02/07/2024 -
360: Conversational AI For Customer Service
Pubblicato: 25/06/2024 -
359: Systems Thinking For CX: Collaboration And Productivity
Pubblicato: 18/06/2024 -
358: Generative AI And Search Product Discovery
Pubblicato: 11/06/2024 -
357: Everybody Needs A Journey Atlas
Pubblicato: 04/06/2024 -
356: Enabling Frontline Employees Through Technology And Process Innovations
Pubblicato: 28/05/2024 -
355: Practitioner Stories: CX At Majid Al Futtaim
Pubblicato: 21/05/2024 -
354: Getting Stakeholder Buy-in For Customer Research
Pubblicato: 14/05/2024 -
353: CX4IT
Pubblicato: 09/05/2024 -
352: Practitioner Stories: Customer-Centric Culture At LinkedIn
Pubblicato: 01/05/2024 -
351: Practitioner Stories: CX At LinkedIn with Sam Stern
Pubblicato: 23/04/2024 -
350: CX, Customer Success, And Marketing Together At B2B Summit
Pubblicato: 17/04/2024 -
349: CX Capability-Building And Activity-Tracking
Pubblicato: 09/04/2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
