The CX Cast
A podcast by Forrester - Martedì
260 Episodio
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387: Forrester Predictions 2025: Financial Services
Pubblicato: 14/01/2025 -
386: Forrester Predictions 2025: Customer Experience
Pubblicato: 07/01/2025 -
Cheers To 2024!
Pubblicato: 24/12/2024 -
385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare
Pubblicato: 17/12/2024 -
384: How Fujitsu Europe Scaled Its CX Transformation
Pubblicato: 10/12/2024 -
383: Practitioner Stories: Verizon’s CX In The AI Revolution
Pubblicato: 03/12/2024 -
382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping
Pubblicato: 26/11/2024 -
381: Journey Mapping Masterclass 3: Validate The Journey
Pubblicato: 19/11/2024 -
380: Journey Mapping Masterclass 2: Workshop Your Journey
Pubblicato: 12/11/2024 -
379: Journey Mapping Masterclass 1: Frame The Effort
Pubblicato: 05/11/2024 -
378: Practitioner Stories: Journey Management At Prudential
Pubblicato: 29/10/2024 -
377: How To Design Trustworthy AI Experiences
Pubblicato: 22/10/2024 -
376: Practitioner Stories: People-Centric CX At eBay
Pubblicato: 15/10/2024 -
375: Practitioner Stories: Implementing NPS At e&
Pubblicato: 08/10/2024 -
374: Feedback Is A Touchpoint, Too
Pubblicato: 01/10/2024 -
373: CX Index Reveals Drop In Quality For European Banks
Pubblicato: 24/09/2024 -
372: Are Your Personas Hit Or Miss?
Pubblicato: 17/09/2024 -
371: Behaviors Are The Building Blocks Of Customer-Focused Culture
Pubblicato: 10/09/2024 -
370: Your CX Cast Budget Planning Guide
Pubblicato: 03/09/2024 -
369: How To Plan A CX Day
Pubblicato: 27/08/2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
