260 Episodio

  1. 231: Part 1: Delight The Right Customers To Build A Successful Business

    Pubblicato: 18/09/2020

  2. 223: Let Customer Emotions Influence Your CX Strategy (R)

    Pubblicato: 27/08/2020

  3. 230: Redesigning Physical Spaces Now In Response To COVID-19

    Pubblicato: 20/08/2020

  4. 229: Digital CX And Design Trends, 2020

    Pubblicato: 13/08/2020

  5. 227: The Customer Experience Index, 2020 (R)

    Pubblicato: 06/08/2020

  6. 228: A Framework For Helping Customers In Crisis

    Pubblicato: 30/07/2020

  7. 226: Part 2: How To Gain Organization-Wide Support For Innovation | Guest: Mark Johnson

    Pubblicato: 16/07/2020

  8. 225: Part 1: How To Drive Breakthrough Innovation | Guest: Mark Johnson

    Pubblicato: 09/07/2020

  9. 219: Evaluate And Adjust Your VoC Program To During COVID-19 (R)

    Pubblicato: 04/06/2020

  10. 224: Bringing CX And Marketing Together At CX North America

    Pubblicato: 28/05/2020

  11. 222: Steps Companies Are Taking In Response To COVID-19

    Pubblicato: 14/05/2020

  12. 221: Establish, Extend, And Elevate Your Design Measurement Approach

    Pubblicato: 07/05/2020

  13. 218: PandemicEX: The Employee Experience Of Coronavirus

    Pubblicato: 19/03/2020

  14. 212: Four Ways To Deliver Value For Customers (R)

    Pubblicato: 05/03/2020

  15. 216: Customize Your CX Champions Program

    Pubblicato: 27/02/2020

  16. 215: How To Access And Predict Journey Performance

    Pubblicato: 20/02/2020

  17. 214: The EX Transformation Workhorse: Employee Journey Mapping

    Pubblicato: 13/02/2020

  18. 213: Introducing Judy Weader — Forrester’s Newest CX Analyst

    Pubblicato: 07/02/2020

  19. 211: So long, farewell, auf Wiedersehen, Sam

    Pubblicato: 24/01/2020

  20. 209: State Of CX Teams In 2019

    Pubblicato: 20/12/2019

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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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