The CX Cast
A podcast by Forrester - Martedì
260 Episodio
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254: Uncovering Insights From CX Leaders
Pubblicato: 05/05/2021 -
243: Merging CX Teams After An Acquisition (R)
Pubblicato: 29/04/2021 -
220: Five Best Practices For Measuring Business Impact Of Design (R)
Pubblicato: 22/04/2021 -
252: How To Measure Value For Customer
Pubblicato: 08/04/2021 -
250: Benchmark Customer Journeys To Drive Emotional Engagement
Pubblicato: 25/03/2021 -
249: Creating A Customer Experience Vision
Pubblicato: 18/03/2021 -
247: Using Measurement To Identify Biases
Pubblicato: 04/03/2021 -
217: Get Digital Accessibility Right (R)
Pubblicato: 18/02/2021 -
245: Build A Strong Experience Research Practice
Pubblicato: 11/02/2021 -
244: A Retrospective Of The CX Cast’s Six Years
Pubblicato: 04/02/2021 -
242: Reflect Commitment To Diversity And Inclusion In Customer Experience
Pubblicato: 21/01/2021 -
241: How Do We Get Executives To Care About CX?
Pubblicato: 14/01/2021 -
240: Innovation And Collaboration For The Customer’s Benefit
Pubblicato: 07/01/2021 -
239: Build A Strong Foundation For Your CX Prioritization
Pubblicato: 17/12/2020 -
237: The Past, Present, And Future Of The CX Cast
Pubblicato: 19/11/2020 -
236: Tips And Tricks In Journey Transformation
Pubblicato: 12/11/2020 -
235: Elevating The CX Practice And Discipline
Pubblicato: 05/11/2020 -
234: Mastercard’s Shift In Strategy And Employee Experience
Pubblicato: 29/10/2020 -
233: Design Teams In 2020: Evolution And Expansion
Pubblicato: 08/10/2020 -
232: Part 2: Delight The Right Customers To Build A Successful Business
Pubblicato: 01/10/2020
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
