The Customer Experience Podcast
A podcast by Ethan at BombBomb - Martedì
240 Episodio
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139. Building Customer-Centric Innovation Into Your Company Culture w/ Dennis Geelen
Pubblicato: 01/06/2021 -
138. Human Factors & Design Thinking w/ Anand Tharanathan
Pubblicato: 25/05/2021 -
137. Enhancing EX and CX Through Brand Storytelling w/ Gabrielle Dolan
Pubblicato: 18/05/2021 -
136. So, You've Just Been Named VP of CX... Now What? w/ Logan Lyles
Pubblicato: 11/05/2021 -
135. Creating Conversational Relationships With Thousands of Customers w/ Ali Biggs
Pubblicato: 04/05/2021 -
134. Research: To Improve CX, Invest in EX w/ Ethan Beute
Pubblicato: 29/04/2021 -
133. The 4 A’s of Customer Experience w/ Leah Chaney
Pubblicato: 27/04/2021 -
132. Bringing Empathy Back to Cold Emails w/ Jason Bay
Pubblicato: 20/04/2021 -
131. Returning the Human Voice to Marketing w/ Mark Schaefer
Pubblicato: 13/04/2021 -
130. The Mindset of Improv in Sales w/ John Sweeney
Pubblicato: 06/04/2021 -
129. Create Forever Customers With A Forever Promise w/ Robbie Kellman Baxter
Pubblicato: 30/03/2021 -
128. Shifting Your Focus to Account-Based Experience (ABX) w/ Jon Miller
Pubblicato: 23/03/2021 -
127. 3 CX Strategies for CROs w/ Darryl Praill
Pubblicato: 16/03/2021 -
126. The Role of Kindness in Your Company w/ Cole Baker-Bagwell
Pubblicato: 11/03/2021 -
125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe
Pubblicato: 02/03/2021 -
124. The Flight Back to the Face w/ Ethan Beute
Pubblicato: 25/02/2021 -
123. Transforming Customer Relationships with Transparency and Collaboration w/ Scott McCorkle
Pubblicato: 23/02/2021 -
122. CX at Getty Images: Shifting to Authenticity and Evoking Emotion w/ Grant Farhall
Pubblicato: 16/02/2021 -
121. 3 Ways to Elevate EX from the World's Best Workplace w/ Kristie Ornelas & Steve Cox
Pubblicato: 09/02/2021 -
120. The ABC's of Creating Superfans w/ Brittany Hodak
Pubblicato: 02/02/2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
