The Customer Experience Podcast
A podcast by Ethan at BombBomb - Martedì
240 Episodio
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199. Get Human Insights Through User Testing w/ Janelle Estes
Pubblicato: 10/05/2022 -
198. Sell It Like A Mango for Better B2B Sales w/ Donald Kelly
Pubblicato: 03/05/2022 -
197. The Increasing Value of Human-To-Human Moments w/ Ethan Beute
Pubblicato: 28/04/2022 -
196. Edumarketing: More Teaching, Less Selling w/ Ginger Bell
Pubblicato: 26/04/2022 -
195. Customer Voice and Sentiment Analysis w/ Luis Angel-Lalanne
Pubblicato: 19/04/2022 -
194. Winning Digital Customers w/ Howard Tiersky
Pubblicato: 12/04/2022 -
193. The Culture of Innovation vs The Work of Innovation w/ Lee Jelenic
Pubblicato: 06/04/2022 -
192. Today’s Path to Tomorrow’s Revenue w/ Ethan Beute
Pubblicato: 05/04/2022 -
191. Operationalizing Love for Customers & Employees w/ Sue Woodard
Pubblicato: 29/03/2022 -
190. 3 Elements of Customer-Led Growth w/ Chris Hicken
Pubblicato: 22/03/2022 -
189. Human Connection at the Heart of Sales w/ Dr. Cindy McGovern
Pubblicato: 15/03/2022 -
188. Aligning Sales, Marketing, and Customer Success Under a CRO w/ Sterling Snow
Pubblicato: 08/03/2022 -
187. Creating a Collaborative Coaching Culture w/ Andrea Morter
Pubblicato: 01/03/2022 -
186. 3 Moments to Send a Video Instead of Typed-Out Text w/ Ethan Beute
Pubblicato: 24/02/2022 -
185. Equipping and Empowering People to Deliver Differentiating CX w/ Jim Hardeman
Pubblicato: 22/02/2022 -
184. Holding Curious Conversations to Hear the Voice of the Customer w/ Tonya Bjurstrom
Pubblicato: 15/02/2022 -
183. Building a Customer-Centric Organization w/ Sam Jacobs
Pubblicato: 08/02/2022 -
182. The 4 Pillars of Selling Without Selling Out w/ Andy Paul
Pubblicato: 01/02/2022 -
181. The Problem with Video Prospecting w/ Ethan Beute
Pubblicato: 27/01/2022 -
180. Transforming to DCS: Digital Customer Service w/ Rick DeLisi
Pubblicato: 25/01/2022
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.