Punk CX with Adrian Swinscoe
A podcast by Adrian Swinscoe
498 Episodio
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Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish
Pubblicato: 21/06/2024 -
How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever
Pubblicato: 13/06/2024 -
Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft
Pubblicato: 04/06/2024 -
Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB
Pubblicato: 28/05/2024 -
Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart
Pubblicato: 17/05/2024 -
If you aren't fixing the bigger picture, then you are just putting a band-aid on the problem - Interview with Zig Serafin of Qualtrics
Pubblicato: 08/05/2024 -
The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega
Pubblicato: 01/05/2024 -
Episode 500: Some reflections on the last 13 years
Pubblicato: 20/04/2024 -
Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins
Pubblicato: 11/04/2024 -
You don't get promoted for teaching people how to wash their hands - Interview with James Lawther
Pubblicato: 02/04/2024 -
What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures
Pubblicato: 18/03/2024 -
A look inside a punk-inspired contact center - Interview with David Powers
Pubblicato: 11/03/2024 -
The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX
Pubblicato: 28/02/2024 -
Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG
Pubblicato: 20/02/2024 -
The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia
Pubblicato: 12/02/2024 -
Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst
Pubblicato: 01/02/2024 -
The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley
Pubblicato: 26/01/2024 -
The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi
Pubblicato: 15/01/2024 -
Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk
Pubblicato: 05/01/2024 -
Customers don't want minimally viable anything. They just want quality - Interview with Debbie Levitt
Pubblicato: 17/12/2023
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
