Punk CX with Adrian Swinscoe

528 Episodio

1. Starting a resolution revolution - Interview with Tom Eggemeier, Adrian McDermott and Matthias Göhler of Zendesk

   Pubblicato: 15/04/2025
2. AI-driven search volumes are exploding and what brands should be doing about it - Interview with Vivek Pandya of Adobe

   Pubblicato: 08/04/2025
3. The art and the science of listening - Interview with Zig Serafin, Brad Anderson and Isabelle Zdatny of Qualtrics

   Pubblicato: 26/03/2025
4. Testing and experimentation is everyone's problem - Interview with Shafqat Islam of Optimizely

   Pubblicato: 18/03/2025
5. There are five types of loyalty but only two are growing - Interview with Sara Richter of SAP Emarsys

   Pubblicato: 10/03/2025
6. Harnessing the contact center's potential as a real-time data gold mine - Interview with Suvi Lindfors of Netigate

   Pubblicato: 19/02/2025
7. Life Lessons I Learned From Being A Line Cook - Interview with Ari Weinzweig

   Pubblicato: 13/02/2025
8. The natural home of the contact center is under the CMO - Interview with Alex Levin of Regal.io

   Pubblicato: 05/02/2025
9. The majority of agents don't find AI useful in their daily work - Interview with Martin Teasdale and Ed Creasey

   Pubblicato: 25/01/2025
10. We got everyone involved in support and made our customer support metrics public - Interview with Kenji Hayward of Front

    Pubblicato: 17/01/2025
11. Data ontology and rethinking customer support metrics - Interview with Marcel Barrera of serviceMob Inc

    Pubblicato: 07/01/2025
12. The impact of influencer marketing on customer experience - Interview with Daphne Robertson of #paid

    Pubblicato: 20/12/2024
13. An eight-step discovery process to help master the customer experience - Interview with Edwin Margulies of Nextiva

    Pubblicato: 13/12/2024
14. Pandemic maths and measuring all of marketing - Interview with Gregory Kennedy of Alembic Technologies

    Pubblicato: 06/12/2024
15. Broken funnels, flywheels and human messaging - Key insights from HubSpot executives at GROW Europe 2024

    Pubblicato: 29/11/2024
16. It's not about the customer's journey with our platform, it's about the customer's journey - Interview with Nadine Macklin of Carto

    Pubblicato: 15/11/2024
17. The third wave of customer support - Interview with Natasha Ratanshi-Stein of Surfboard

    Pubblicato: 04/11/2024
18. Basketball, false hustle and metrics that matter - Interview with Thomas Laird of Expivia/OttoQA

    Pubblicato: 24/10/2024
19. The five promises of personalization - Interview with Mark Abraham and David Edelman

    Pubblicato: 15/10/2024
20. There are major tectonic shifts taking place in the outsourcing space right now - Interview with Craig Crisler of SupportNinja

    Pubblicato: 08/10/2024