Psychology of Customer Success
A podcast by Rachel Provan - Mercoledì
23 Episodio
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Gainsight's Easton Taylor on the Power of Human-First Leadership
Pubblicato: 31/07/2024 -
Outsource Your Brain: Productivity Tools for Customer Success Professionals
Pubblicato: 17/07/2024 -
The Hidden Cost of Task Switching
Pubblicato: 26/06/2024 -
The Secret Weapon for Getting Raises and Promotions
Pubblicato: 12/06/2024 -
What it Takes to Make it to Executive Leadership
Pubblicato: 15/05/2024 -
How to "Manage Up"
Pubblicato: 01/05/2024 -
The Loyalty Trap: Are You Fooling Yourself?
Pubblicato: 17/04/2024 -
The Psychology of Customer Onboarding
Pubblicato: 10/04/2024 -
How to Improve Employee Morale (When You Can't Give Them A Raise!)
Pubblicato: 27/03/2024 -
Why your SMART goals aren't working
Pubblicato: 21/03/2024 -
It's a Trap! (a.k.a. "My CEO LOVES Customer Success")
Pubblicato: 13/03/2024 -
What Your Customers Aren't Telling You
Pubblicato: 06/03/2024 -
The Language of the Executive Suite
Pubblicato: 28/02/2024 -
Dealing with Imposter Syndrome
Pubblicato: 07/02/2024 -
You Don't Know What You Don't Know
Pubblicato: 31/01/2024 -
Giving Negative Feedback Without Destroying Morale
Pubblicato: 24/01/2024 -
Let's Talk Failure - and why you need it!
Pubblicato: 17/01/2024 -
It's Just Easier If I Do It
Pubblicato: 10/01/2024 -
The Human Problem with Customer Success
Pubblicato: 10/01/2024 -
The Mental Blocks Around the Customer Journey
Pubblicato: 10/01/2024
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
