Hospitality Academy
A podcast by Susan Pannozzo
Categorie:
41 Episodio
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EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy
Pubblicato: 28/7/2016 -
EP #21 – Rising to the Top of the Hotel Industry with Philippe Leboeuf
Pubblicato: 21/4/2016 -
EP #20 – Handling Difficult Customers, with Michelle Mitchell
Pubblicato: 31/3/2016 -
EP #19 – Becoming a Master of Memory with Timothy Moser
Pubblicato: 9/3/2016 -
EP #18 – Dancing At The Fountain – Insights from the World’s Leading Hoteliers
Pubblicato: 25/2/2016 -
EP #17 – Improving Housekeeping Labor Productivity with David Heath
Pubblicato: 10/2/2016 -
EP #16 – Best Practices For Reaching Your Sales Goals with Doug Kennedy
Pubblicato: 8/1/2016 -
EP #15 – How to Conduct Annual Performance Reviews
Pubblicato: 29/12/2015 -
EP #14 – Human Trafficking and how to Recognize the Signs at your Property
Pubblicato: 23/11/2015 -
EP #13 – Accommodated Scheduling with Adam Peterson
Pubblicato: 6/11/2015 -
EP #12 – Taking a Proactive Approach to Managing your Time
Pubblicato: 29/10/2015 -
EP #11 – Managing Your Online Reputation with Rupesh Patel
Pubblicato: 30/9/2015 -
EP #10 – A Day in the Life of the Frontline Staff with Kelly Long
Pubblicato: 18/9/2015 -
EP #9 – How Leadership Connects to the Bottom Line with Zee Mahmood
Pubblicato: 7/9/2015 -
EP #8 – The Customer Experience Hamburger with Steve DiGioia
Pubblicato: 31/8/2015 -
EP #7 – Applying Acting Skills to Deliver Exceptional Guest Service
Pubblicato: 27/7/2015 -
EP #6 – Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires
Pubblicato: 17/7/2015 -
EP #5 – New Employee On-boarding with GM Scott Sisk
Pubblicato: 10/7/2015 -
EP #4 – Interview with Hotel Quality Consultant, Kim Montijo
Pubblicato: 1/7/2015 -
EP #3 – Steps to prepare for Hurricane Season with Bryan Jackson
Pubblicato: 30/6/2015
Sharing hospitality industry tips and advice for hoteliers on a variety of topics designed to make your life a little easier and your operation more profitable. Tune in for regular interviews with hospitality industry professionals with a proven reputation for success.