Experts of Experience
A podcast by Mission.org - Mercoledì
93 Episodio
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#32 Useful Ways To Think About The Relationship Between Customer and Employee Experience
Pubblicato: 29/05/2024 -
#31 The Monumental Power of Genuine Empathy as a CX Tool
Pubblicato: 22/05/2024 -
#30 What Are The Biggest CX Mistakes and How To Avoid Them
Pubblicato: 15/05/2024 -
#29 How To Achieve Championship Level CX with PGA Tour Superstore's CMO
Pubblicato: 08/05/2024 -
#28 AI and the Driving Experience: Enhancing EVs Through Smart Technology
Pubblicato: 01/05/2024 -
#27 New Report Reveals Trends and Challenges for the Industry
Pubblicato: 24/04/2024 -
#26 Secrets to Great Service at Quick-Service Restaurants
Pubblicato: 17/04/2024 -
#25 How Breeze Airways is Proving You Can Create Superior Flying Experiences
Pubblicato: 10/04/2024 -
#24 Customer Experience Resurgence: The MoviePass Story
Pubblicato: 03/04/2024 -
#23 Building Trust in AR: Niantic's Guide to Transparent Customer Engagement
Pubblicato: 27/03/2024 -
#22 Advice for Harmonizing Business-Customer Relationships
Pubblicato: 20/03/2024 -
#21 Accessibility in Focus: Fable's CEO Talks Design and Impact
Pubblicato: 13/03/2024 -
#20 Insights on Prioritizing Customer Experience for Sustainable Growth
Pubblicato: 06/03/2024 -
#19 The Ultimate Guide to Ecommerce CX
Pubblicato: 28/02/2024 -
#18 Innovation in Education: Duolingo's Approach to Immersive Learning with Megan Bednarczyk
Pubblicato: 21/02/2024 -
#17 Rudi Khoury - Empower Your Team, Transform Customer Service: Fisher & Paykel's Revolutionary Approach
Pubblicato: 14/02/2024 -
#16 Ethan Beute - The Heart of Customer Experience: Human Emotion and Artful Communication
Pubblicato: 07/02/2024 -
#15 Jim Roth's Masterclass on Salesforce's Customer Success Strategies
Pubblicato: 31/01/2024 -
#14 Chris Ho's Secret to The Art of Delegation and Customer Experience
Pubblicato: 24/01/2024 -
#13 Ian Wishingrad: A Masterclass in Branding & Customer Experience
Pubblicato: 17/01/2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
