Experts of Experience
A podcast by Mission.org - Mercoledì
93 Episodio
-
#52 Why Understanding the Customer Is The Key to Great Experiences
Pubblicato: 16/10/2024 -
#51 Connecting CX to Key Value Metrics
Pubblicato: 09/10/2024 -
#50 Breaking Down The Link Between Employee Experience and Customer Experience
Pubblicato: 02/10/2024 -
#49 Why You Need to Be Easy to Do Business With
Pubblicato: 25/09/2024 -
#48 How To Create Great Experiences at Large-Scale Events
Pubblicato: 18/09/2024 -
#47 Instilling a Customer-First Mindset at BILL
Pubblicato: 11/09/2024 -
#46 Expanding FanDuel's Reach: The Power of Partnerships and Customer Experience
Pubblicato: 04/09/2024 -
#45 Creating Experiential Moments and Partnerships
Pubblicato: 28/08/2024 -
#44 Implementing AI in Customer Experience
Pubblicato: 21/08/2024 -
#43 Going Beyond Basic Customer Service
Pubblicato: 14/08/2024 -
#42 Preserving Human-to-Human Relationships in Retail
Pubblicato: 07/08/2024 -
#41 The Power of Storytelling and Design in Customer Experience
Pubblicato: 31/07/2024 -
#40 Leveraging Predictive Analytics and AI for Hyper-Personalization
Pubblicato: 24/07/2024 -
#39 Optimizing Campaigns and Driving Revenue with AI
Pubblicato: 17/07/2024 -
#38 How To Actually Implement AI in A Meaningful Way
Pubblicato: 10/07/2024 -
#37 The Need For Speed in Customer Experience
Pubblicato: 03/07/2024 -
#36 Using Data to Drive Growth and Customer Satisfaction
Pubblicato: 26/06/2024 -
#35 How GNC is Shaping Product Strategy with Customer Feedback
Pubblicato: 19/06/2024 -
#34 How John Deere is Making Technology Accessible to All Farmers
Pubblicato: 12/06/2024 -
#33 The Power of Proximity in Enhancing Customer Experience
Pubblicato: 05/06/2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
