369 Episodio

  1. Robin Harrison - Webhelp - The Post-Covid Evolution Of CX

    Pubblicato: 10/03/2022

  2. Let's Hear It For The CX Women With Alexandra Fus And Kathia Yacaman

    Pubblicato: 03/03/2022

  3. Paula Kennedy Garcia : Trust & Safety in CX

    Pubblicato: 25/02/2022

  4. Stephen Loynd - TrendzOwl - CX And The Great Resignation

    Pubblicato: 17/02/2022

  5. Terry Rybolt - LiveXchange - Don't Fear The GigCX Worker!

    Pubblicato: 10/02/2022

  6. Shira Dodi - Checkmarx - Cybersecurity And CX

    Pubblicato: 03/02/2022

  7. William Carson - Ascensos - Planning For CX After Covid

    Pubblicato: 27/01/2022

  8. Scott Broetzmann - CCMC - What Causes Customer Rage And How Can You Handle It?

    Pubblicato: 20/01/2022

  9. Lisa Stoner - Uber - CX Innovation And Hyper-Growth

    Pubblicato: 13/01/2022

  10. CX In 2022 With Stephen Loynd & Lian Rowlands

    Pubblicato: 06/01/2022

  11. Peter Ryan & Mark Hillary on The Major CX Issues For 2022

    Pubblicato: 30/12/2021

  12. TTEC & Teleperformance Review Of 2021 and 2022 Preview

    Pubblicato: 23/12/2021

  13. 2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory

    Pubblicato: 16/12/2021

  14. Gill Marchbank - ResQ - Building World Class Culture In EX & CX

    Pubblicato: 09/12/2021

  15. Steve Gush - Sitel Group - Digital CX Now And In 2022

    Pubblicato: 02/12/2021

  16. Ian Jackson - Enshored - CX and e-Commerce for the giants and innovative startups

    Pubblicato: 25/11/2021

  17. Hui Wu-Curtis - SupportU - Impact Sourcing For CX

    Pubblicato: 18/11/2021

  18. Tariq Alinur - Brayn CX - The Growth In Video Chat For CX

    Pubblicato: 11/11/2021

  19. Tamar Ravelli - Talingual - How Is BPO Recruitment Recovering After Covid?

    Pubblicato: 04/11/2021

  20. Hailey Corr - Vistio - Best Practice In CX Automation

    Pubblicato: 28/10/2021

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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