369 Episodio

  1. Rob Dwyer - Happitu - What Can We Learn From CX Podcasting?

    Pubblicato: 16/02/2024

  2. BONUS - Sensée Buys The Contact Company ... CX Files talks to both CEOs

    Pubblicato: 08/02/2024

  3. Mike Harfield - Sigma Connected - Developing Great Career Options For CX Teams

    Pubblicato: 08/02/2024

  4. Nina Čaprić - NCR Voyix - How BPOs Can Manage Government Relationships

    Pubblicato: 01/02/2024

  5. Jo Garland : Remote Employee Engagement In Contact Centers (WFH)

    Pubblicato: 25/01/2024

  6. Randy Arellano - DATAMARK - BPO Has Transformed In The 2020s And This Change Favors Mid-Size CX Experts

    Pubblicato: 19/01/2024

  7. More Than AI: The Less Obvious CX Predictions For 2024

    Pubblicato: 11/01/2024

  8. CX Files Year In Review: Mark Hillary and Peter Ryan look back at 2023

    Pubblicato: 21/12/2023

  9. Adrian Swinscoe - Punk CX - Defining A Punk Future For CX

    Pubblicato: 14/12/2023

  10. Southeastern - Managing CX For A Railway And Building A Great CX Partnership

    Pubblicato: 07/12/2023

  11. Sidharth Mukherjee - Teleperformance - How CX Can Really Use Generative AI

    Pubblicato: 30/11/2023

  12. Andrew McNeile - ThinScale - WFH Security And How Covid Changed BPO Forever

    Pubblicato: 23/11/2023

  13. Sagufta Janif - Outsource Fiji - How Is A South Pacific Island Nation Succeeding At BPO?

    Pubblicato: 16/11/2023

  14. Chris Hague - Yoummday - Is Traditional BPO Dead Or Just Evolving?

    Pubblicato: 09/11/2023

  15. Nerys Corfield - Injection Consulting - What's Going Wrong With Digital CX?

    Pubblicato: 02/11/2023

  16. Dianne McCoubrey - Grypp - The Future For Video In Customer Service Interactions

    Pubblicato: 26/10/2023

  17. Mike Butler & David Neale - Nutun CX - When ESG And CSR Lead To A Dramatic Improvement In CX

    Pubblicato: 19/10/2023

  18. Diane Edwards - Mona School of Business & Management - Data Protection In Jamaica

    Pubblicato: 12/10/2023

  19. Michele Rowan - WFH Alliance - Is WFH And Hybrid Now Permanent In CX And BPO?

    Pubblicato: 05/10/2023

  20. Terry Rybolt - LiveXchange - GigCX And The Benefits Of A Flexible Workforce

    Pubblicato: 28/09/2023

4 / 19

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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