369 Episodio

  1. Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain

    Pubblicato: 20/06/2024

  2. Stephen Loynd - TrendzOwl - AI And Innovation In The USA

    Pubblicato: 13/06/2024

  3. Erin Broecker - Teleperformance - Using Content To Learn More About CX

    Pubblicato: 06/06/2024

  4. Michael Morrison - NCRI Inc - CX And BPO Trends In Canada

    Pubblicato: 30/05/2024

  5. Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships

    Pubblicato: 22/05/2024

  6. Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados

    Pubblicato: 16/05/2024

  7. Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization

    Pubblicato: 09/05/2024

  8. CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor

    Pubblicato: 02/05/2024

  9. Chris Gillen - A Closer Look - CX With AI And Humans Working Together

    Pubblicato: 29/04/2024

  10. Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA

    Pubblicato: 25/04/2024

  11. Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent

    Pubblicato: 22/04/2024

  12. Paula Kennedy Garcia - CX Digital Delivery

    Pubblicato: 18/04/2024

  13. Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX

    Pubblicato: 11/04/2024

  14. Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap

    Pubblicato: 04/04/2024

  15. Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX

    Pubblicato: 28/03/2024

  16. Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX

    Pubblicato: 21/03/2024

  17. Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community

    Pubblicato: 14/03/2024

  18. Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace

    Pubblicato: 07/03/2024

  19. Bruce Winder - The Future Opportunities And Challenges For CX In Retail

    Pubblicato: 29/02/2024

  20. Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions

    Pubblicato: 22/02/2024

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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