CX Decoded By CMSWire
A podcast by Rich Hein
70 Episodio
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Marketing Is a Growth Engine: A Wake-Up Call for CMOs
Pubblicato: 31/03/2025 -
Future-Proofing Brands: A Deep Dive With Winnebago and PatPat
Pubblicato: 27/11/2024 -
Smarter Customer Support, With AI the Ultimate Sidekick
Pubblicato: 30/10/2024 -
90-Day CMOs: Foundational Marketing Leadership Defined
Pubblicato: 01/10/2024 -
Empanadas and Home Security: How Employee Experience Shapes Customer Loyalty
Pubblicato: 26/08/2024 -
Mind and Machine: Two Paths to Marketing Mastery
Pubblicato: 23/07/2024 -
The New Digital Frontiers of Customer Service Excellence
Pubblicato: 18/06/2024 -
Building a Culture of Accessibility: Shelby Mitchell, Discover
Pubblicato: 21/05/2024 -
Intersection of CX and Service Design: Karan Thaker, Northwestern Mutual
Pubblicato: 30/04/2024 -
CX and EX Synergy: Sam Stern, LinkedIn
Pubblicato: 19/03/2024 -
Path to Customer Centricity: Sri Narasimhan, CVS
Pubblicato: 20/02/2024 -
Digital CX Evolution: Jessica Austin Barker, TIAA
Pubblicato: 30/01/2024 -
CX-EX Mastery on the Greens: Gautam Patankar, Bobby Jones Links
Pubblicato: 19/12/2023 -
Strategic Alignment for CX and EX: April Ho-Nishimura, onsemi
Pubblicato: 20/11/2023 -
AI-Empowered CX With Shri Nandan, Comcast
Pubblicato: 17/10/2023 -
Experience Design With Jason Ferrell, Capital One
Pubblicato: 19/09/2023 -
Infuse Agility Into CX
Pubblicato: 13/06/2023 -
Inside the CX Toolbox
Pubblicato: 30/05/2023 -
Generative AI Meets CX
Pubblicato: 16/05/2023 -
Creating Customer Loyalty Through Brand Consistency and Innovation
Pubblicato: 12/05/2023
CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers’ lives.
