Customer Support Leaders

A podcast by Charlotte Ward

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329 Episodio

  1. 28: Metrics with Meredith Molloy

    Pubblicato: 12/02/2020
  2. 27: Metrics with Vanessa Subramaniam

    Pubblicato: 11/02/2020
  3. 26: Metrics with Craig Stoss

    Pubblicato: 10/02/2020
  4. 25: Moving from Doing to Leading the Work with Jenny Dempsey

    Pubblicato: 07/02/2020
  5. 24: Moving from Doing to Leading the Work with Hilary Dudek

    Pubblicato: 06/02/2020
  6. 23: Moving from Doing to Leading the Work with Matt Dale

    Pubblicato: 05/02/2020
  7. 22: Moving from Doing to Leading the Work with Natalie Ruhl

    Pubblicato: 04/02/2020
  8. 21: Moving from Doing to Leading the Work with Ash Rhodes

    Pubblicato: 03/02/2020
  9. 20: Transitioning to Leadership - Personal Perspectives with Simone Secci

    Pubblicato: 31/01/2020
  10. 19: Transitioning to Leadership - Personal Perspectives with Chris Taylor

    Pubblicato: 30/01/2020
  11. 18: Transitioning to Leadership - Personal Perspectives with Kristina King

    Pubblicato: 29/01/2020
  12. 17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl

    Pubblicato: 28/01/2020
  13. 16: Transitioning to Leadership - Personal Perspectives with Ash Rhodes

    Pubblicato: 27/01/2020
  14. 15: Awkward Conversations with Lauren Eimers

    Pubblicato: 24/01/2020
  15. 14: Awkward Conversations with Matt Dale

    Pubblicato: 23/01/2020
  16. 13: Awkward Conversations with Meredith Molloy

    Pubblicato: 22/01/2020
  17. 12: Awkward Conversations with Ash Rhodes

    Pubblicato: 21/01/2020
  18. 11: Awkward Conversations with Hilary Dudek

    Pubblicato: 20/01/2020
  19. 10: Future of Support with Jenny Dempsey

    Pubblicato: 17/01/2020
  20. 9: Future of Support with Kristina King

    Pubblicato: 16/01/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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