509 Episodio

  1. 345: Understanding the Peak-End Rule

    Pubblicato: 06/11/2018

  2. 344: Shaun Belding, The Journey to Wow

    Pubblicato: 30/10/2018

  3. 343: Are Subscription Boxes Filled with Data Gold?

    Pubblicato: 23/10/2018

  4. 342: Ruben Ocampo, Service Design

    Pubblicato: 16/10/2018

  5. 341: Is Word of Mouse Getting Less Important?

    Pubblicato: 09/10/2018

  6. 340: Marti Konstant, the Agile Careerist

    Pubblicato: 02/10/2018

  7. 339: Customer Journey Mapping is Not One Size Fits All

    Pubblicato: 25/09/2018

  8. 338: Danny Schuman, The Worst Business Model

    Pubblicato: 18/09/2018

  9. 337: Is Chat Better than Phone for Customer Service?

    Pubblicato: 11/09/2018

  10. 336: Joshua March, Social Media Messaging

    Pubblicato: 04/09/2018

  11. 335: Do You have a Purchase or Usage Brand?

    Pubblicato: 28/08/2018

  12. 334: Melissa Agnes, Preparing for Crisis

    Pubblicato: 21/08/2018

  13. 333: Don't Make Assumptions About Your Customer's Journey

    Pubblicato: 14/08/2018

  14. 332: Alan Schaefer: Banding Together

    Pubblicato: 07/08/2018

  15. 331: There’s No One Way to Do Customer Experience

    Pubblicato: 31/07/2018

  16. 330: Jess Pettitt, Good Enough NOW

    Pubblicato: 24/07/2018

  17. 329: Be a Customer Experience Change Agent

    Pubblicato: 17/07/2018

  18. 328: Customer Service Phrases that Are a Problem

    Pubblicato: 10/07/2018

  19. 327: Jeff Toister, Service Culture

    Pubblicato: 03/07/2018

  20. 326: Succeeding with Difficult Customers

    Pubblicato: 26/06/2018

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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