509 Episodio

  1. 464: Theodora Lau

    Pubblicato: 31/08/2021

  2. 463: Pronouns and How to Use Them

    Pubblicato: 24/08/2021

  3. 462: Shep Hyken

    Pubblicato: 17/08/2021

  4. 461: How Customer Experience Management Has Changed

    Pubblicato: 10/08/2021

  5. 460: Alison Lichtenstein, Who Is the Media's Customer? CX at Dow Jones

    Pubblicato: 03/08/2021

  6. 459: Season Intro

    Pubblicato: 02/08/2021

  7. 458: Bourbon Summit, Season Finale

    Pubblicato: 30/04/2021

  8. 457: Tom Karinshak, Navigating Change at Comcast

    Pubblicato: 27/04/2021

  9. 456: Ovetta Sampson, Empowerment Through Design

    Pubblicato: 20/04/2021

  10. 455: Riaz Raihan, Improving CX with AI

    Pubblicato: 13/04/2021

  11. 454: The War Between Efficiency and Experience

    Pubblicato: 06/04/2021

  12. 453: Chip Bell, Your Customer's Imagination

    Pubblicato: 30/03/2021

  13. 452: The Customer Experience Goalposts Keep Moving

    Pubblicato: 23/03/2021

  14. 451: Ramon Ray, Small Business Experience

    Pubblicato: 16/03/2021

  15. 450: Gain Insights Through Community

    Pubblicato: 09/03/2021

  16. 449: Ross Wainwright, Alida: Truth in Action

    Pubblicato: 02/03/2021

  17. 448: How Will Consumer Sentiment Affect CX in 2021?

    Pubblicato: 23/02/2021

  18. 447: Steven Van Belleghem, The Offer You Can't Refuse

    Pubblicato: 16/02/2021

  19. 446: Digital Customer Behavior

    Pubblicato: 09/02/2021

  20. 445: Christine Rimer, Learning from the Data

    Pubblicato: 02/02/2021

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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