Crack the Customer Code
A podcast by Adam and Jeannie - Martedì
509 Episodio
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483: Donna Cutting, Employees First!
Pubblicato: 29/03/2022 -
482: Focus on Government CX
Pubblicato: 22/03/2022 -
481: Annette Franz, Built to Win
Pubblicato: 15/03/2022 -
480: Innovate or Fail
Pubblicato: 08/03/2022 -
479: Fred Reichheld, Winning on Purpose
Pubblicato: 01/03/2022 -
478: The CX of Right to Repair
Pubblicato: 22/02/2022 -
477: Michael Bartlett, The Dark Side of CX
Pubblicato: 15/02/2022 -
476: Is CX Dead in Banking?
Pubblicato: 08/02/2022 -
475: Brad Cleveland, Leading the Customer Experience
Pubblicato: 01/02/2022 -
474: Season Intro
Pubblicato: 31/01/2022 -
473: Bourbon Summit, Season Finale
Pubblicato: 02/11/2021 -
472: Marlanges Simar, Prime Therapeutics
Pubblicato: 26/10/2021 -
471: When the Frontline is the Last to Know
Pubblicato: 19/10/2021 -
470: Dan Gingiss, The Experience Maker
Pubblicato: 12/10/2021 -
469: Frictionless vs. Memorable CX
Pubblicato: 05/10/2021 -
468: Greg Lisiewski
Pubblicato: 28/09/2021 -
467: How Location and Design Impact CX
Pubblicato: 22/09/2021 -
Bonus Episode: Noa Danon
Pubblicato: 20/09/2021 -
466: David Horsager
Pubblicato: 14/09/2021 -
465: Customer Effort 2.0
Pubblicato: 07/09/2021
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
