Crack the Customer Code
A podcast by Adam and Jeannie - Martedì
509 Episodio
-
265: (Tip) Chatbots and Humans
Pubblicato: 14/08/2017 -
264: (Tip) Mobile Potential
Pubblicato: 10/08/2017 -
263: Merit Gest, Sales Engagement
Pubblicato: 08/08/2017 -
262: Ecommerce Still Not Getting It Right
Pubblicato: 07/08/2017 -
261: Thoughts on First Contact Resolution
Pubblicato: 03/08/2017 -
260: Julie Ann Sullivan, Employee Attitudes
Pubblicato: 01/08/2017 -
259: Predicting Behavior and Risk
Pubblicato: 31/07/2017 -
258: (Tip) Making Sure Your Team Knows Their Goals
Pubblicato: 27/07/2017 -
257: Pat Iyer, Legal Nurse Podcast
Pubblicato: 25/07/2017 -
256: How Not to Hire Idiots When You're Desperate
Pubblicato: 24/07/2017 -
255: (Tip) Your Org Chart vs. Your Customers
Pubblicato: 20/07/2017 -
254: Rocky Romanella, Tighten the Lug Nuts
Pubblicato: 18/07/2017 -
253: (Tip) Situational Awareness in Customer Service
Pubblicato: 17/07/2017 -
252: Alison Herzog, Dell Customer Experience
Pubblicato: 14/07/2017 -
251: (Tip) 3 OTHER Customer Segments
Pubblicato: 11/07/2017 -
250: (Tip) Speed Up Your Customer’s Experience
Pubblicato: 10/07/2017 -
249: How Customer Service Training Goes Wrong
Pubblicato: 06/07/2017 -
248: (Tip) 3 Moments of Truth
Pubblicato: 04/07/2017 -
247: (Tip) 3 Powerful Questions
Pubblicato: 03/07/2017 -
246: Chase Clemons, Basecamp’s Customer Service Ethic
Pubblicato: 29/06/2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
