Crack the Customer Code
A podcast by Adam and Jeannie - Martedì
509 Episodio
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285: When to Disclose Bad News to Customers?
Pubblicato: 19/10/2017 -
284: Nick Francis, HelpScout Customer Service
Pubblicato: 17/10/2017 -
283: Pay Attention to Customers
Pubblicato: 12/10/2017 -
282: Stephen Shapiro, Innovating Customer Experience
Pubblicato: 11/10/2017 -
281: CX Clichés and Overused Examples
Pubblicato: 05/10/2017 -
280: Lesley Lykins, CX Day
Pubblicato: 03/10/2017 -
279: Is Efficient Customer Service Best?
Pubblicato: 28/09/2017 -
278: Stacey Hanke, Communicate with Influence
Pubblicato: 26/09/2017 -
277: 5 Digital Experience Offenses
Pubblicato: 21/09/2017 -
276: Nora Burns, HR Undercover
Pubblicato: 20/09/2017 -
275: (Tip) Go Negative with Your Training
Pubblicato: 14/09/2017 -
274: Nienke Bloem, Gamifying Customer Experience
Pubblicato: 12/09/2017 -
273: (Tip) What Is a Moment of Truth?
Pubblicato: 07/09/2017 -
272: Kristina Quinones, MeetEdgar Customer Service
Pubblicato: 05/09/2017 -
271: Take It To the Top – Tesla’s New Strategy
Pubblicato: 31/08/2017 -
270: John-Paul Narowski, KarmaCRM
Pubblicato: 29/08/2017 -
269: We’re Listening
Pubblicato: 24/08/2017 -
268: Microchipping Employees
Pubblicato: 21/08/2017 -
267: 3 Questions for Employees
Pubblicato: 17/08/2017 -
266: Chip Bell, Innovating Service
Pubblicato: 15/08/2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
