Waiting for Service
A podcast by Amas Tenumah
100 Episodio
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Episode 20 - Jumping Over The Dollars Of Tomorrow For Cents Of Today
Pubblicato: 25/03/2017 -
Episode 19 - Stop Blaming Training for your customer Service problems
Pubblicato: 28/02/2017 -
Episode 18 - What A Customer Service Clusterf*** Looks Like
Pubblicato: 17/02/2017 -
Episode 17 - I should be fired w Amayea
Pubblicato: 12/11/2016 -
Episode 16 - Stop putting Customers First
Pubblicato: 06/10/2016 -
Episode 15 - What helping to discover Lady Gaga can teach in CX with Louie Lavella
Pubblicato: 21/09/2016 -
Episode 14 - In Defense of Stupid Questions
Pubblicato: 10/08/2016 -
Episode 13 - What to do with Millennials in CX
Pubblicato: 21/07/2016 -
Episode 12 - Your Call May be Recorded for our comic relief
Pubblicato: 23/06/2016 -
Episode 11 - The Damn Millennials are killing the Customer Experience
Pubblicato: 19/05/2016 -
Episode 10 - Evolution of International Contact Center Outsourcing
Pubblicato: 14/05/2016 -
Episode 9 - Omni Channel Is Bulls***t
Pubblicato: 09/05/2016 -
Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham
Pubblicato: 19/03/2016 -
Episode 7 - Being a Call Center Agent Sucks and how we can fix it
Pubblicato: 22/02/2016 -
Episode 6 - Why car dealerships are going extinct with Jake Ramstack
Pubblicato: 12/02/2016 -
Episode 5 - What happened to the Starbucks Experience
Pubblicato: 04/02/2016 -
Episode 4 - Outsourcing Is Broken And How To Fix It
Pubblicato: 28/01/2016 -
Episode 3 - Stop asking for Customer Feedback
Pubblicato: 05/01/2016 -
Episode 2 - The End Of Jobs With Mike Muson
Pubblicato: 12/11/2015 -
Episode 1 - Stop Pretending to care about CX
Pubblicato: 18/09/2015
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.
