The CX Cast
A podcast by Forrester - Martedì
260 Episodio
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288: The Green Consumer Paradox
Pubblicato: 07/06/2022 -
287: The Metaverse Means Next Gen CX
Pubblicato: 20/04/2022 -
286: How To Advocate Internally For DEI
Pubblicato: 05/04/2022 -
285: Harness Friction In Customer Journeys To Drive Emotional Engagement
Pubblicato: 20/03/2022 -
284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0
Pubblicato: 10/03/2022 -
283: Amex Takes VoC To The Next Level
Pubblicato: 14/02/2022 -
282: Characteristics Of Culture
Pubblicato: 31/01/2022 -
281: Top Research In VoC Management ft. Colleen Fazio
Pubblicato: 25/01/2022 -
280: Inclusive Experiences Start With Inclusive Language
Pubblicato: 10/01/2022 -
279: Co-Host Andrew Hogan On All Things Design
Pubblicato: 09/12/2021 -
278: Is CX In Europe Different?
Pubblicato: 02/12/2021 -
277: Designing Chatbots Part 2
Pubblicato: 25/11/2021 -
276: 2022 CX Predictions
Pubblicato: 18/11/2021 -
275: The Right Performance Management Matters For EX And CX!
Pubblicato: 11/11/2021 -
274: Customer Experience For CMOs – Championing CX
Pubblicato: 04/11/2021 -
273: Customer Experience At NASA
Pubblicato: 28/10/2021 -
272: Forrester’s CX Index™ And Improving Customer Experience Quality
Pubblicato: 21/10/2021 -
253: Agile and Design Teams – Better Together (R)
Pubblicato: 14/10/2021 -
271: CX Participation Is Vital To Automation Success
Pubblicato: 07/10/2021 -
270: Trifacta – Improving Customer ROI
Pubblicato: 30/09/2021
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
