The CX Cast
A podcast by Forrester - Martedì
260 Episodio
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189: How To Establish CX Governance
Pubblicato: 28/06/2019 -
188: How To Consistently Deliver Great CX
Pubblicato: 21/06/2019 -
187: The ROI Of Design Thinking
Pubblicato: 13/06/2019 -
186: Radical Innovations In Airbnb’s Voice Of The Customer (VoC) Program
Pubblicato: 31/05/2019 -
185: The CX Transformation Story of Daimler Trucks
Pubblicato: 24/05/2019 -
184: Change The Game — Lead Radical CX Innovation
Pubblicato: 16/05/2019 -
183: Previewing Digital CX Trends, 2019
Pubblicato: 07/05/2019 -
182: Start Designing The Future Human-Machine Workplace Now
Pubblicato: 03/05/2019 -
181: The Inclusive Design Imperative
Pubblicato: 24/04/2019 -
180: The Extended Reality Opportunity Today: Your Employees
Pubblicato: 05/04/2019 -
179: Introducing Angelina Gennis — Forrester’s Newest CX Analyst
Pubblicato: 29/03/2019 -
178: Use Emotion To Beat Customer Service Stagnation
Pubblicato: 24/03/2019 -
177: Forrester’s Top Customer Experience Research Findings Of 2018
Pubblicato: 15/03/2019 -
176: Innovate Your Business Model To Drive A CX Advantage
Pubblicato: 07/03/2019 -
175: Introducing Forrester’s Employee Experience Index
Pubblicato: 28/02/2019 -
174: The Winning Way To Plan Customer Research
Pubblicato: 23/02/2019 -
173: The Fear Of Hiring XD Providers And How To Overcome It
Pubblicato: 15/02/2019 -
172: The Values-Based Evolution In Marketing, And In The Super Bowl
Pubblicato: 08/02/2019 -
171: Supercharge Your Journey Mapping | Part 2
Pubblicato: 01/02/2019 -
170: Supercharge Your Journey Mapping | Part 1
Pubblicato: 25/01/2019
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
