The CX Cast
A podcast by Forrester - Martedì
260 Episodio
-
425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics
Pubblicato: 22/10/2025 -
424: Live At CX Summit APAC, 2025
Pubblicato: 14/10/2025 -
423: Culture Change — Messy, Meaningful, And Human
Pubblicato: 07/10/2025 -
422: Educating Future CX Pros
Pubblicato: 30/09/2025 -
421: Change Management In CX – Why It Fails And How To Fix It
Pubblicato: 23/09/2025 -
Replay: Volkswagen Group Australia Connects EX To CX
Pubblicato: 18/09/2025 -
420: CX Stakeholder Management
Pubblicato: 09/09/2025 -
419: Rethinking Mobility Through Customer Experience
Pubblicato: 02/09/2025 -
418: How Accurate Marketing Management Improves Customer Experience
Pubblicato: 26/08/2025 -
417: Practitioner Stories: Scaling Journey Management At Grundfos
Pubblicato: 19/08/2025 -
416: Can Employees Keep Up With Customers’ Tech Expectations?
Pubblicato: 13/08/2025 -
415: Journey Innovation
Pubblicato: 05/08/2025 -
CX Cast Replay: Amex Takes VoC To The Next Level
Pubblicato: 29/07/2025 -
413: Inside The Experience Room – Designing Immersive CX Learning
Pubblicato: 22/07/2025 -
412: Live At CX Summit NA, 2025
Pubblicato: 15/07/2025 -
411: Harley Manning’s Five Universal Truths of CX
Pubblicato: 08/07/2025 -
410: Practitioner Stories: Zurich Insurance Transforms CX With AI
Pubblicato: 01/07/2025 -
409: Live At CX Summit EMEA, 2025
Pubblicato: 24/06/2025 -
408: Practitioner Stories: The Epic Transformation Of Frontier Communications
Pubblicato: 17/06/2025 -
407: Why People Buy
Pubblicato: 10/06/2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
