The Customer Experience Show
A podcast by Caspian Studios
28 Episodio
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Navigate Cultural Changes with Ease with Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International
Pubblicato: 30/03/2022 -
The Importance of a Building a Meaningful Customer Relationship with Customers with Martha Boudreau, the Chief Communications and Marketing Officer at AARP
Pubblicato: 04/03/2022 -
Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia
Pubblicato: 16/02/2022 -
Refreshing your CX with Scott Finlow, CMO for the PepsiCo Foodservice Division
Pubblicato: 02/02/2022 -
A Delightfully Simple Customer Experience with Carol Carpenter, CMO at VMWare
Pubblicato: 26/01/2022 -
CX as Your Sacred Duty with John Boerstler, CXO at the U.S. Department of Veterans’ Affairs
Pubblicato: 03/11/2021 -
Digital Access for All with Howard Pyle, Founder of ExperienceFutures.org
Pubblicato: 20/10/2021 -
The Wide Open Road to CX Transformation with Kristi Langdon, Head of the Customer Experience Team at Daimler Trucks North America
Pubblicato: 29/09/2021 -
Convincing Customers to Take the Plunge into New Tech with Toby Thorne, Head of Customer Care at bp pulse
Pubblicato: 15/09/2021 -
Creating a Moment of Joy with David Duncan, Owner & CEO of Silver Oak Cellars and Andrea Robinson, Master Sommelier
Pubblicato: 01/09/2021 -
Setting CX as Your North Star with Paul Papas, Global Managing Partner of IBM’s Business Transformation Services
Pubblicato: 18/08/2021 -
Designing CX for Every User with Jennifer Lang, VP of Customer Experience, Innovation & Insights at TD Bank
Pubblicato: 04/08/2021 -
Why CX is Here to Stay with Jennifer Zamora, Senior Director of Global Customer Experience & Commercial Excellence at Dow
Pubblicato: 21/07/2021 -
Personalizing the Customer Experience by Providing Choice with Holly O’Neill, Chief Client Care Executive at Bank of America
Pubblicato: 07/07/2021 -
Getting Customer-Obsessed with Janelle Estes, Chief Insights Officer at UserTesting
Pubblicato: 23/06/2021 -
How to Cultivate Effective Business Partnerships with Mark Hall, Head of Venture Capital and Startup Partnerships at Google
Pubblicato: 09/06/2021 -
Taking the Customer Experience to New Heights with Dr. Rachelle Ornan, Director of Cabin Research and Passenger Experience at Boeing Commercial Airplanes
Pubblicato: 02/06/2021 -
Elevating Every Employee: The Key to a Remarkable Customer Experience with Sharon Mandell, SVP & CIO of Juniper Networks
Pubblicato: 13/05/2021 -
The Importance of Honesty with your Customers with Linda Duncombe, EVP and CMO of City National Bank
Pubblicato: 23/03/2021 -
Preparing for the Experience Economy with Avaya SVP and CMO, Simon Harrison
Pubblicato: 09/03/2021
In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.
