Navigating the Customer Experience
A podcast by Yanique Grant, Customer Experience Strategist, Entrepreneur - Martedì
161 Episodio
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177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono
Pubblicato: 06/12/2022 -
176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth
Pubblicato: 29/11/2022 -
175: CX Design for a Better Employee and Customer Experience with Justin Zalewski
Pubblicato: 22/11/2022 -
174: Business and Leadership Re-Defined with Brad Sugars
Pubblicato: 25/10/2022 -
173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina
Pubblicato: 27/09/2022 -
172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison
Pubblicato: 30/08/2022 -
171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss
Pubblicato: 10/08/2022 -
170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart
Pubblicato: 26/07/2022 -
169: Navigating and Developing a Winning Communications Strategy with Matt Swain
Pubblicato: 14/06/2022 -
168: Understanding the Importance of the User Experience with Andrew Ou
Pubblicato: 31/05/2022 -
167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow
Pubblicato: 17/05/2022 -
166: The Art of Listening and Gathering Product Feedback with Matt Young
Pubblicato: 10/05/2022 -
165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison
Pubblicato: 03/05/2022 -
164: Delivering Quality Service through Mobile Applications with Eric Vermillion
Pubblicato: 26/04/2022 -
163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker
Pubblicato: 12/04/2022 -
162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer
Pubblicato: 05/04/2022 -
161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia
Pubblicato: 29/03/2022 -
160: Key Growth Strategies an Organization Needs to Build Customer Success with Stuart Leo
Pubblicato: 22/03/2022 -
159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera
Pubblicato: 15/03/2022 -
158: Customer Experience Trends 2022 with Yanique Grant
Pubblicato: 08/03/2022
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
