161 Episodio

  1. 237: Empathy and Innovation in Customer Success with Irina Vatafu

    Pubblicato: 07/08/2024

  2. 236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman

    Pubblicato: 30/07/2024

  3. 235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw

    Pubblicato: 24/07/2024

  4. 234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen

    Pubblicato: 09/07/2024

  5. 233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield

    Pubblicato: 25/06/2024

  6. 232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani

    Pubblicato: 18/06/2024

  7. 231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi

    Pubblicato: 21/05/2024

  8. 230: Strategies for Customer Success and Retention with Rachel Stanley

    Pubblicato: 14/05/2024

  9. 229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer

    Pubblicato: 23/04/2024

  10. 228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram

    Pubblicato: 16/04/2024

  11. 227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier

    Pubblicato: 09/04/2024

  12. 226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein

    Pubblicato: 26/03/2024

  13. 225: Passion, Persistence, and the Power of Storytelling with Cynthia Kay

    Pubblicato: 19/03/2024

  14. 224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan

    Pubblicato: 12/03/2024

  15. 223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello

    Pubblicato: 05/03/2024

  16. 222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak

    Pubblicato: 27/02/2024

  17. 221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby

    Pubblicato: 20/02/2024

  18. 220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson

    Pubblicato: 13/02/2024

  19. 219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus

    Pubblicato: 06/02/2024

  20. 218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer

    Pubblicato: 30/01/2024

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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