ITIL® 4 Unplugged - Simplifying IT Service Management
A podcast by Con Punto y Koma
20 Episodio
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Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared
Pubblicato: 30/07/2025 -
Plugged In: The SIAM Fix
Pubblicato: 24/07/2025 -
Plugged In: Who Signed This Mess? Supplier Management Without Regrets
Pubblicato: 17/07/2025 -
Elevate ITSM: Not Your Grandma’s Help Desk
Pubblicato: 09/07/2025 -
Elevate ITSM: The Problem with Problems – Inside ITIL 4 Problem Management
Pubblicato: 02/07/2025 -
Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management
Pubblicato: 25/06/2025 -
ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded
Pubblicato: 18/06/2025 -
ITSM Elevate: Release vs Deployment - Behind the Curtain of Change
Pubblicato: 11/06/2025 -
ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”
Pubblicato: 04/06/2025 -
ITSM Elevate: Keeping the lights on with Incident Management
Pubblicato: 21/05/2025 -
ITSM Elevate: Unlocking the Secrets of Modern Service Desk
Pubblicato: 16/05/2025 -
ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM
Pubblicato: 23/04/2025 -
ITSM Elevate: The Digital Maturity Model
Pubblicato: 08/04/2025 -
Managing Requests, Service Levels, and Keeping IT Secure
Pubblicato: 09/03/2025 -
Long-Term Service Excellence – ITIL Practices That Keep IT Running
Pubblicato: 09/03/2025 -
Practices - Fixing Issues and Delivering Value
Pubblicato: 07/03/2025 -
Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value
Pubblicato: 05/03/2025 -
The 4 Dimensions of Service Management
Pubblicato: 03/03/2025 -
The 7 Guiding Principles - The Golden Rules of ITSM
Pubblicato: 03/03/2025 -
Key Concepts of IT Service Management
Pubblicato: 03/03/2025
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ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.
