The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

450 Episodio

1. Angel investor Christoph Janz on finding the right opportunities in AI

   Pubblicato: 23/11/2023
2. Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

   Pubblicato: 16/11/2023
3. How AI is creating support roles, not taking them

   Pubblicato: 09/11/2023
4. The story behind the chirp: Intercom’s notification sound

   Pubblicato: 02/11/2023
5. Rewind: Intercom on Product – The intersection of company and product strategy

   Pubblicato: 26/10/2023
6. Training the next generation of support leaders with Peak Support’s Hannah Steiman

   Pubblicato: 19/10/2023
7. Rewind: IBM’s Arin Bhowmick on designing ethical AI

   Pubblicato: 12/10/2023
8. Rewind: Nick Mehta on delivering value at scale

   Pubblicato: 05/10/2023
9. HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

   Pubblicato: 28/09/2023
10. Leonard Berry and the eternal pursuit of service excellence

    Pubblicato: 21/09/2023
11. Intercom on Product: Product strategy in the age of AI

    Pubblicato: 14/09/2023
12. Shopify UX Director Elizabeth McGuane on why design should start with words

    Pubblicato: 07/09/2023
13. The emergence of superintelligent AI

    Pubblicato: 31/08/2023
14. Learn how AI can unlock productivity, according to AI founder Andrew Louder

    Pubblicato: 24/08/2023
15. Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

    Pubblicato: 17/08/2023
16. The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

    Pubblicato: 10/08/2023
17. CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

    Pubblicato: 02/08/2023
18. Rewind: Square's Rohini Pandhi on spotting and solving customer problems

    Pubblicato: 27/07/2023
19. What happens when customers meet chatbots? Discussing our latest research on AI in customer service

    Pubblicato: 20/07/2023
20. AI educator Kavita Ganesan on uncovering AI opportunities in your business

    Pubblicato: 13/07/2023